In a remarkable stride towards modern, citizen-centric policing, Gautam Budh Nagar has added five more police stations to its growing list of ISO 9001:2015-certified units. With Beta-2, Bisrakh, Sector 39, Sector 49, and Sector 58 stations joining the ranks, a total of eight police stations in the Commissionerate now operate under globally recognized quality management standards.
This milestone is not just a bureaucratic achievement — it's a reflection of changing public service values in Indian law enforcement. The ISO certification is awarded after rigorous assessment, examining everything from infrastructure to grievance redressal systems. These certified police stations were tested on their ability to implement proper documentation, citizen-friendly practices, emergency response readiness, and more.
What makes this initiative particularly impactful is its clear emphasis on public interface and trust-building. The deployment of SOPs across core areas such as CCCTNS, cybercrime desks, women help desks, arms management, and passport dispatch units illustrates a shift from reactive policing to proactive service delivery.
Additionally, all certified units have rolled out the Citizen Charter, ensuring transparent communication with the public about their rights, available services, and response timelines.
Training also plays a vital role. Officers at these police stations are undergoing modern public service education, preparing them to meet the expectations of a digitally literate and rights-aware population.
This step by Gautam Budh Nagar Commissionerate could serve as a blueprint for other districts. As we inch closer to smart governance, this move reinforces one critical message: professional policing and citizen trust must go hand in hand.
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